Pacific Palisades, CA – February 26, 2025 – Solutionz, Inc., a leading provider of audiovisual technology solutions and support services, is proud to announce it has been awarded the 2025 Customer Experience Award by the National Systems Contractors Association (NSCA). The award recognizes Solutionz’s outstanding commitment to customer satisfaction through its innovative and effective customer support department.
NSCA, a non-profit association representing the commercial AV integration industry, recognized Solutionz for its exemplary customer service. The award signifies how Solutionz invests in its people, processes, and technology to create a proactive, personalized, and efficient support model.
“We are thrilled to receive this recognition from NSCA,” said Chief Executive Officer, Bill Warnick. “At Solutionz, we understand that exceptional customer service is paramount. This award validates our commitment to providing our clients with the best possible support experience.”
Driven by the need to deliver superior customer experiences, Solutionz's customer support team has significantly improved help desk performance and increased client satisfaction. By integrating industry best practices and valuable trademarked insights, Solutionz has developed a successful, nationwide support model that places a strong emphasis on personalized service.
Key Elements of Solutionz’s Winning Strategy include:
Geographic Alignment: Support teams are aligned geographically, fostering stronger, long-term relationships with clients through personalized support from dedicated points of contact.
Proactive Communication: Customers benefit from proactive communication with their dedicated Customer Success Manager (CSM) and support team members who are familiar with their organization and AV ecosystems..
Technology Integration: Solutionz uses technology to intelligently route tickets, emails, and calls to the team members best suited to handle each customer's specific situation, while also providing proactive communication alerts to keep customers informed
Remote Resolution: With strong technical expertise and robust remote monitoring and management technology, Solutionz resolves many issues remotely, leading to quicker resolutions and increased customer satisfaction.
“Our goal was to create a client-centric, data-driven support delivery model, and this award demonstrates that we have achieved that,” added Scott Kroeze, Vice-President of Professional Services at Solutionz. “We are grateful to NSCA for this recognition and remain committed to continuously improving the customer experience.”
About Solutionz, Inc.
Solutionz, Inc. is a trusted provider of design-build audiovisual solutions and support services. With extensive expertise gained through years of serving clients across various industries, including enterprise, education, government, healthcare, and hospitality, Solutionz delivers advanced technology and integrated communication systems to customers worldwide.
About NSCA
NSCA (National Systems Contractors Association) is the leading not-for-profit association representing the commercial integration industry. They are a powerful advocate for all who work in the integration industry: systems integrators, manufacturers, consultants, sales representatives, architects, specifying engineers, and other allied professionals.
.png?width=1359&height=423&name=BLOG%20Banner%20Graphics%20(2).png)
