No matter how many employees you have, whether they work in the office or from home, it is essential that the AV and UC solutions they connect and collaborate with are well-maintained and secure. It is also important that your employees, both at home and in the office, are properly trained to take advantage of modern-day collaboration solutions and AV equipment. Solutionz has launched several services for maintaining and monitoring your devices, as well as ensuring adoption and workflow integration for your team.
Integrated Support
Integrated Support offers flexible service contracts and full coverage for your audio visual equipment. With customizable maintenance support for your AV spaces, our Integrated Support program ensures reliable operation of your hardware solutions. Customers have access to 24/7/365 phone support from trained and certified technicians, and onsite visits to troubleshoot or replace failed parts. Every covered site also receives regular recertification visits, which includes adjustment of audio and video quality as needed, inspection and adjustment of cabling and wire management, control code review, drawings, and equipment list updates.
Adoption and Digital Training Support Services (ADTS)
Keeping your AV and UC solutions running smoothly involves more than repair and maintenance. It is also important that your employees are comfortable and productive with the technologies that define their workspaces. Adoption and Digital Training Support Services (ADTS) offers valuable expertise for onboarding new users. ADTS team members deliver tailor-made training that prioritizes strong adoption, workflow integration, and program sustainability. Digital adoption trainings focus on how specific technologies will be used by your organization, helping you plan and implement best practices for you and your teams.
Don’t hesitate to reach out with any questions you might have. We will have one of our experts get back to you shortly.
