IT Directors Work with One Audio Visual Integrator

Craig had been Director of IT for two years when he realized that he had to fix the time-consuming bottleneck in his department.

The national consulting firm where he worked required an increasing amount of his team’s time addressing emergencies caused by aging videoconferencing equipment. Executives and others were upset when their meetings were delayed or interrupted by systems not working properly, and they were holding his team accountable. Craig was in the middle of migrating the entire company to a new CRM software, but the audiovisual equipment was pulling his team off track, and their deadline for completion was looming.

Budgets were set for the year, so replacing the old equipment wasn’t an option until the following year at the earliest. In the meantime, he had to develop a plan to turn the corner on videoconferencing success. Craig met with an Account Executive from Solutionz to discuss future technology plans and was surprised to learn of the immediate relief that Solutionz could provide, in addition to its long-term planning.

Once the emergency was addressed, Craig met with the Solutionz Account Executive to create a standardization plan for equipment management and room designs. As partners, Craig and Solutionz determined standard specifications for each type of collaborative system the company needs. Timelines were developed for replacing old equipment, building out new Huddle Spaces (that were fast becoming an urgent need), and installing new systems in conference rooms. By establishing a standard for videoconferencing systems and interactive displays in conference rooms and huddle spaces, Craig can streamline budgeting and planning for both current infrastructure and future company expansion into new offices. In the future, when Craig gets informed that a new office will open, he will contact Solutionz, knowing that the process of AV design and installation will be simplified, including site surveys, quotes, billing, and maintenance services.

Because Solutionz covers equipment regardless of where it was purchased, Craig saw the incredible money-saving potential offered by a three-year Integrated Maintenance Plan. Under the plan, Solutionz repairs broken equipment without a series of expensive one-off repair bills. Having this Integrated Maintenance plan in place means that Craig can control costs and easily budget for maintenance and repairs.

Having one team design, install, and service audiovisual systems brings operational efficiencies. Craig trusts his relationship with Solutionz; his responsibilities for AV are being addressed and managed in the present and well into the future, leaving him more time to achieve his goals.