IT Systems Administrator

Job Summary: Responsible for ensuring the company’s network, applications and computing hardware are available and functioning with minimal downtime while maintaining security best practices.

Key Responsibilities

• Respond to internal helpdesk tickets in a timely and professional manner
• Perform computing equipment setup and configuration for new hires
• Grant and restrict access to company applications and technology resources
• Install software for various on premise and cloud-based software programs
• Work with vendors for outages and software license purchases
• Troubleshoot hardware and software to maintain business continuity
• Support the team during major outages and large improvement projects
• Recommend and execute minor system improvements
• Coordinate and communicate with stakeholders on changes
• Work closely with the team for ticket handling, continual improvement and learning new systems and processes
• Stay up to date with current industry trends and obtain training as required 

Requirements

• 3 years relevant experience or 1-2 years of experience with a technology degree from accredited university or technical school
• Proficient knowledge and hands on experience with networking, computer upgrades, software installation and troubleshooting
• Professional verbal and written communication skills
• Excellent problem-solving skills
• Basic planning and organizational skills
• The ability to provide a positive customer experience when resolving helpdesk tickets

Employment: Type Full-time

Reports to: Director of IT