Solutionz RMM delivers proactive monitoring, real-time alerts, and automated troubleshooting for your entire AV ecosystem — from conference rooms and Microsoft Teams Rooms to Zoom Rooms and enterprise AV infrastructure — all from a single centralized platform.
Solutionz Remote Monitoring and Management (RMM) is a proactive AV monitoring platform that continuously tracks the health, performance, and uptime of enterprise audiovisual systems. It provides real-time alerts, automated remediation, integrated ticketing, and predictive analytics to help organizations reduce AV downtime, lower operational costs, and maintain reliable conference room and collaboration technology environments.
Solutionz RMM is platform-agnostic, supporting Microsoft Teams Rooms, Zoom Rooms, and virtually any IP-connected AV device — making it the operational backbone for enterprise AV management.
Solutionz RMM provides proactive AV monitoring that detects and resolves issues before they disrupt meetings or operations.
The platform delivers centralized visibility across collaboration spaces, control systems, digital signage, and enterprise AV infrastructure from a single dashboard.
Automated alerts and remote remediation reduce AV-related operational costs and improve system uptime across all locations.
Solutionz RMM is platform-agnostic, supporting virtually any IP-connected AV device.
Integrated analytics and reporting help organizations track device uptime, room usage, and SLA performance to optimize AV investments.
Unlike reactive support models that respond only after failures occur, Solutionz RMM shifts AV operations from firefighting to prevention — detecting performance degradations, connectivity issues, and device failures early, then resolving many of them automatically without dispatching a technician. The result is reduced downtime, improved meeting reliability, and dramatically lower operational costs for enterprise AV environments.
The platform delivers centralized visibility across conference rooms, collaboration systems, and enterprise AV infrastructure from a single dashboard.
Automated alerts and remote remediation reduce AV-related operational costs and improve system uptime across all locations.
Solutionz RMM is platform-agnostic, supporting Microsoft Teams Rooms, Zoom Rooms, and virtually any IP-connected AV device.
Integrated analytics and reporting help organizations track device uptime, room usage, and SLA performance to optimize AV investments.
Get system monitoring, proactive alerts, preventative system checks, and centralized control - all from one unified remote monitoring & management platform.
Solutionz RMM reduces AV downtime through continuous monitoring, automated remediation, and proactive alerting. The platform detects system failures, performance degradation, and connectivity issues in real time, allowing technicians to resolve many problems remotely before they interrupt meetings or operations.
Organizations using Solutionz RMM significantly reduce AV-related downtime through proactive monitoring and automated remediation — eliminating the majority of issues before any user is impacted. Integrated ticketing workflows and predictive analytics further accelerate issue resolution and keep enterprise AV environments operating at peak reliability.
Solutionz RMM monitors every device in your AV environment, running automated health checks and diagnostics that flag performance issues before they reach users. Rather than waiting for a help desk ticket, your team knows about a problem the moment it begins.
Manage your entire AV ecosystem from a single, intuitive dashboard. Track every display, DSP, control processor, video conferencing system, and networked AV endpoint across all locations, with complete visibility into device health, configuration status, and usage patterns.
Solutionz RMM seamlessly integrates with our HubSpot ticketing platform to deliver rapid, automated response. If a device goes offline or loses connectivity, a ticket is instantly created and routed to a professional Helpdesk technician. Simultaneously, an automated email is sent to the customer’s key contacts, proactively notifying them that an issue has been detected in one of their rooms and that our team is already working to resolve it.
Generate in-depth reports on device uptime, room utilization, performance trends, and SLA compliance. Data-driven insights help IT and AV teams optimize resource allocation, identify underperforming equipment, and make informed infrastructure investment decisions.
Maintain a complete, always-current inventory of all AV equipment across every location. Track usage, identify underutilized devices, and support lifecycle planning with accurate asset data updated in real time.
Solutionz RMM works across diverse AV brands, platforms, and ecosystems. Whether your environment includes Crestron, QSC, Biamp, Microsoft Teams Rooms, Zoom Rooms, or any other collaboration technology, our platform monitors and manages it through a single pane of glass.
Solutionz RMM maintains the security posture your organization requires. The platform operates internally within your network and reaches outbound for commands on a timed basis — meaning there is no persistent inbound connection to expose. All remote access uses encrypted protocols and aligns with enterprise security and compliance standards.
Solutionz RMM can monitor virtually any network-connected AV device with an IP address. This includes:
Devices on a VLAN or subnet that should not be monitored can be excluded. For devices that are not directly network-addressable but support API access, Solutionz RMM interfaces through available remote management APIs to deliver comprehensive coverage.
Solutionz RMM is the only platform that monitors and manages the quality of live calls in progress — not just post-call data. This means issues affecting call clarity, latency, or video quality are detected and addressed while the meeting is still happening.
Microsoft Teams Premium and Zoom's native monitoring tools are proprietary — each limited to their own ecosystem. Solutionz RMM monitors both simultaneously, alongside every other AV system in your environment, from a single dashboard.
Traditional AV support dispatches technicians after failures are reported. Solutionz RMM identifies performance degradations before they become failures, shifting support from reactive to preventive.
Built without persistent inbound connections, Solutionz RMM maintains enterprise security standards without creating new attack surfaces in your network.
Hybrid work has made conference room reliability non-negotiable. Solutionz RMM ensures meeting rooms, huddle spaces, and collaboration systems are always ready — with usage analytics that help right-size your AV investment as workspace patterns evolve.
From classroom AV systems to lecture capture technology and campus-wide collaboration platforms, Solutionz RMM gives educational institutions centralized visibility and proactive management at scale.
Government agencies operating secure facilities and mission-critical AV infrastructure depend on Solutionz RMM for always-on monitoring with the security controls required for sensitive environments.
Clinical communication systems, telehealth endpoints, and patient-facing AV technology require continuous uptime. Solutionz RMM provides the proactive monitoring and compliance-aligned remote access that healthcare organizations need to support reliable care delivery.
From hotel conference centers and ballrooms to live event venues and broadcast facilities, AV systems are central to the guest experience and revenue-generating operations. Solutionz RMM keeps entertainment and hospitality AV environments performing at their best — minimizing downtime during high-stakes events and giving your team the visibility to resolve issues before they impact the audience.
Courtroom AV technology — including evidence display, remote participation systems, and recording infrastructure — demands flawless reliability. Solutionz RMM monitors legal AV environments to ensure nothing fails when it matters most.
AV remote monitoring is a proactive service that continuously tracks the health, performance, and uptime of audiovisual systems across an organization. Solutionz RMM identifies issues before users notice them by using real-time alerts, automated diagnostics, and centralized device management.
An AV monitoring platform can manage displays, video conferencing systems, DSPs, control processors, collaboration devices, Microsoft Teams Rooms, Zoom Rooms, and other IP-connected AV hardware. Solutionz RMM provides centralized dashboards that allow IT and AV teams to monitor system health, automate maintenance tasks, and manage enterprise-wide AV environments effectively.
AV monitoring software improves uptime by detecting issues before they disrupt meetings or workflows. Automated alerts, predictive diagnostics, and remote remediation allow support teams to resolve many technical problems immediately — reducing costly outages and improving the reliability of collaboration environments across multiple office locations.
By resolving issues remotely and preventing failures before they occur, Solutionz RMM reduces the volume of on-site service calls, eliminates many emergency dispatches, and decreases downtime-related productivity losses — delivering measurable cost savings over traditional reactive support approaches.
Solutionz RMM is designed with several built-in security protections. It operates internally within the network and communicates outbound on a timed basis only, meaning there is no persistent inbound connection that could serve as an attack surface. Any devices on the VLAN or subnet that should not be monitored can be selectively disabled. The platform also includes an optional cybersecurity alert system — developed by experienced cybersecurity experts — that continuously monitors for intrusions and safeguards network components in real time. Together, these measures ensure that AV systems remain protected without introducing new vulnerabilities into the broader network infrastructure.
Proactive AV monitoring is important because it minimizes downtime, improves user experience, and reduces operational disruptions. Enterprises rely on collaboration technology for meetings, training, and communication — making continuous monitoring essential for maintaining productivity, reducing service calls, and ensuring consistent audiovisual performance across all locations.
Absolutely. Solutionz RMM can be bundled with Integrated Support for a complete AV lifecycle solution, combining proactive monitoring with guaranteed onsite response when needed.
Solutionz RMM is purpose-built for audiovisual (AV) system management rather than general IT infrastructure like servers and workstations. Its standout distinction is that it monitors and manages live call quality in real time — something no other platform does, as competitors only offer post-call analytics. It's also universally compatible with both Microsoft Teams and Zoom, whereas those platforms' own tools are proprietary. Additional differentiators include self-healing AV systems, an optional cybersecurity alert layer, seamless integration with helpdesk tools like Slack and Teams, and the ability to monitor any IP-addressed device — all from a single dashboard with no persistent inbound network connection.
Yes. Solutionz RMM supports monitoring of AV systems across multiple locations from a single, centralized dashboard. Every device — regardless of where it is located globally — is visible in one unified view, represented by color-coded status indicators that instantly communicate system health. Any device with an IP address can be monitored, making the platform highly scalable across distributed environments. This allows organizations to manage their entire AV ecosystem remotely without the need for on-site visits or location-specific tools.