Communication technologies are integral to the success of many businesses. Hybrid workplaces, global clientele, and geographically dispersed partners make the need for high-quality communications hardware and software vital to operations. Getting a high ROI on technology investments and giving your teams seamless collaboration experiences is simple with one trusted technology partner working 24/7/365.
Solutionz Support Services manages internet connections and maintains hardware, strengthening your organization against unnecessary technical issues. Solutionz’s comprehensive support offerings are available regardless of where the original equipment was purchased. While customers are free to choose any assortment of services a la carte, having the full suite of support services brings peace of mind to busy professionals communicating remotely.
Think of the Solutionz Support Services suite as a puzzle, with each piece fitting together seamlessly to provide you with a comprehensive solution.
Remote Monitoring and Management provides 24/7/365 monitoring, analytics, and alerts of any issues with unified communications functionality. Management includes pre-scheduled testing and self-healing of integrated AV systems and automatic trouble tickets generated if self-healing does not resolve a connectivity issue.
Integrated Support is a customizable and flexible maintenance plan covering the equipment in audio visual enabled spaces and includes options for 24/7/365 helpdesk support, unlimited on-site technical support, software updates and security patches upon release. Integrated support also includes parts replacement, legacy protection, control code protection, and scheduled preventive maintenance visits.
Adoption and Digital Training Services offer customized training programs to realize the full ROI of your technology investments, regardless of when or where they were purchased. Our comprehensive training services take the pressure off implementing new technology by ensuring users have the training and tools they need to be proficient.
Technician Staffing provides a dedicated full-time AV Technician at your location(s) with the technical expertise to address AV system needs. Benefits include user training and support, faster resolution of technical issues, and increased productivity without an increase in headcount.
Our goal is simple: expertly ensure seamless operability and security of your technologies. Our Support Team is ready to customize a service plan to meet your needs. Contact us today!
