Communication technologies are integral to the success of many businesses. Hybrid workplaces, global clientele, and geographically dispersed partners make the need for high-quality communications hardware and software vital to operations. Achieving a high ROI on technology investments and providing your teams with seamless collaboration experiences is straightforward with a single trusted technology partner working 24/7/365.
Solutionz Support Services manages internet connections and maintains hardware, strengthening your organization against unnecessary technical issues. Solutionz’s comprehensive support offerings are available regardless of where the original equipment was purchased. While customers are free to choose any assortment of services à la carte, having the full suite of support services brings peace of mind to busy professionals who communicate remotely.
Think of the Solutionz Support Services suite as a puzzle, with each piece fitting together seamlessly to provide you with a comprehensive solution.
Remote Monitoring and Management provides 24/7/365 monitoring, analytics, and alerts of any issues with unified communications functionality. Management includes pre-scheduled testing and self-healing of integrated AV systems. Automatic trouble tickets are generated if self-healing does not resolve a connectivity issue.
Integrated Support is a customizable and flexible maintenance plan that covers the equipment in audio-visual enabled spaces, including options for 24/7/365 helpdesk support, unlimited on-site technical support, software updates, and security patches upon release. Integrated support also includes parts replacement, legacy protection, control code protection, and scheduled preventive maintenance visits.
Adoption and Digital Training Services provide customized training programs to maximize the full return on investment (ROI) of your technology investments, regardless of when or where they were acquired. Our comprehensive training services alleviate the pressure of implementing new technology by ensuring users have the necessary training and tools to become proficient.
Technician Staffing provides a dedicated full-time AV Technician at your location(s) with the technical expertise to address AV system needs. Benefits include user training and support, faster resolution of technical issues, and increased productivity without an increase in headcount.
Our goal is simple: expertly ensure seamless operability and security of your technologies. Our Support Team is ready to customize a service plan to meet your needs. Contact us today!
